Terms of Service

Talkys AI ("Talkys", "we", "us") provides AI agents that answer phone calls, video calls and chats for businesses, take orders and bookings, qualify leads, send confirmations and hand conversations over to a human, together with call and chat logs, transcripts and integrations with third-party tools (the "Service").

Setup is done by our team. The scope, channels, languages and integrations for your agents are agreed with you before going live.

You may use Talkys only for lawful purposes and in line with these Terms. You agree not to misuse the Service, attempt to disrupt it, reverse engineer it, or access it through unauthorised means.

You are responsible for the activity that happens under your account and for keeping your credentials secure. Notify us promptly at hello@talkys.ai if you suspect unauthorised use. If you sign up on behalf of a business, you confirm that you are authorised to bind that business to these Terms.

Call recordings, transcripts, chats and other data from conversations handled by your Talkys agents ("Customer Data") remain yours. We process Customer Data only to provide the Service, under our agreement with you and our Privacy Policy.

You are responsible for:

• Telling the people your agents speak with that they are interacting with an AI agent, where the law requires it.
• Obtaining any notices or consents required to record and transcribe calls and to process personal data through Talkys.
• Making sure the information you give your agents (menus, prices, policies, availability) is accurate and up to date.
• Reviewing any action that has legal, financial or medical significance for the people involved, rather than relying on the agent alone.

Do not use Talkys to:

• Break any law or regulation, including telemarketing, spam, consumer protection and privacy rules.
• Make unsolicited calls or send unsolicited messages to people who have not agreed to be contacted.
• Impersonate a real person without their permission, or mislead people about who they are speaking with.
• Infringe intellectual property, harass others, or generate content that is fraudulent, harmful or deceptive.

We may suspend or terminate accounts that violate this section.

Talkys can connect to tools you choose, such as CRMs, POS systems, delivery platforms, e-commerce stores, calendars and helpdesks. Your use of those tools is governed by their own terms, and we are not responsible for their availability or practices. You authorise us to send and receive data through the integrations you enable.

We may offer a free trial for a limited period without requiring a payment card. At the end of the trial, the Service continues only if you choose a paid plan.

Paid plans consist of a one-time setup fee and a monthly plan based on usage, as set out in your quote or order form. Fees are payable as stated there and are exclusive of applicable taxes unless stated otherwise.

The Talkys platform, including its software, agents, branding and content, is owned by Talkys AI or its licensors and is protected by intellectual property laws. You retain all rights to the content and Customer Data you provide, and grant us a limited licence to use it only as needed to provide and support the Service.

Talkys agents use artificial intelligence and, while we work hard to make them accurate, they can occasionally misunderstand a request or give an incorrect answer. Conversations are logged and transcribed so you can review them, and agents can hand over to a human when needed.

Except as expressly agreed in writing, the Service is provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee uninterrupted or error-free operation.

To the maximum extent permitted by law, Talkys AI will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of data, profits or revenue arising from your use of the Service.

You may stop using the Service at any time, subject to any commitment in your order form. We may suspend or terminate access to the Service, including for violation of these Terms. On termination, Customer Data is handled as set out in our agreement with you and our Privacy Policy.

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We may update these Terms periodically and will revise the "Last updated" date above. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

Questions about these Terms? Reach us at hello@talkys.ai.

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