FAQ
Everything you wanted to ask
Straight answers about how Talkys handles your calls, video calls and chats, and what it takes to get started.
What is Talkys?
Talkys gives your business AI agents that answer phone calls, video calls and chats (WhatsApp, Instagram, Messenger, web chat, SMS and email) 24/7. They answer questions, take orders and bookings, qualify leads, send confirmations and update your systems, then hand off to your team when a human is needed.
Is Talkys just another chatbot?
It is more than a chatbot: it answers, acts and connects. A chatbot replies to messages. A Talkys agent talks to customers on the phone, on video and in chat, then does the work behind the conversation, like pushing an order to your POS, booking a slot in your calendar or logging a lead in your CRM.
Can it handle both inbound and outbound calls?
Yes. Talkys picks up every inbound call with no busy signal and no limit on parallel calls. It can also place outbound calls for confirmations, reminders, lead follow-ups and feedback, with every call logged, transcribed and searchable.
What are AI video agents?
A video agent is a lifelike avatar that talks to your customers face to face on a video call. It can show products, units or menus on screen while it talks, which works well for showrooms, real estate, hotels and clinics. It uses the same knowledge and integrations as your voice and chat agents.
Which languages and dialects does Talkys speak?
Arabic (Gulf, Levantine including Lebanese, Egyptian and Modern Standard Arabic), English and French. It switches naturally between them mid-sentence, the way your customers actually talk.
Does it work with the tools we already use?
Yes, Talkys connects to any stack. That includes CRMs like Salesforce, HubSpot, Zoho and Odoo; POS systems like Foodics, Omega POS and Squirrel POS; delivery apps like Talabat and Toters; Shopify, Salla and Stripe; Google Calendar, Calendly and Cal.com; and helpdesks. For anything custom, we connect through webhooks and REST APIs.
What happens when Talkys can’t answer something?
It hands off to your team with a summary and the full transcript, so nobody has to ask the customer to repeat themselves. The handoff lands wherever you want: WhatsApp, email, your helpdesk or a live transfer to the person on duty.
How long does setup take?
Most businesses are live within 7 to 10 days. Setup is done for you: we handle the integrations, training on your menu, catalogue or services, and the voice setup. No tech team needed on your side.
Is my customer data safe?
Yes. Conversations are encrypted, stored in line with local data laws, and never shared or used to train other systems. Your customer data stays yours, and you control who on your team can access transcripts.
What does it cost?
After your demo, you pay a one-time setup fee, then a monthly plan based on your usage that includes updates and ongoing support. We’ll size the plan to your call and chat volume.
Is there a free trial?
Yes. You get a 15-day free trial with no credit card. If Talkys isn’t earning its keep in the first two weeks, we part ways with no hard feelings.
Still have a question?
Book a demo and ask us directly, or hear a Talkys agent handle a call for your business.
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