Privacy Policy

Talkys AI builds and runs AI agents that answer phone calls, video calls and chats (such as WhatsApp, Instagram DMs, Messenger, web chat, SMS and email) on behalf of businesses (our "Customers").

For information collected through our website and when you contact us, Talkys acts as the data controller. For conversations our agents handle on behalf of a Customer, Talkys acts as a data processor and follows that Customer's instructions.

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2.1 Information you give us

When you fill in the demo request or contact form, or email us, we collect what you share: typically your name, email address, phone number, company name and the details of your message.

2.2 Information collected automatically on our website

• Approximate country, derived from your IP address, used only to pick the default language of the site (see section 4).
• Your language choice (English or Arabic), saved in your browser's local storage so the site remembers it on your next visit.
• Standard technical data that any web server or hosting provider receives, such as IP address, browser type and request logs.

We do not currently use analytics, advertising or tracking cookies on our website.

2.3 Information processed when Customers use Talkys

When a Customer deploys a Talkys agent, we process the conversations it handles for them: call recordings, video call recordings, transcripts, chat messages, summaries, and related details such as phone numbers, names, orders, bookings and contact information shared during the conversation. We also keep account and usage logs needed to run the service.

Call recordings, transcripts, chats and other conversation data processed by Talkys agents belong to the Customer that deployed the agent. We process them only to provide the service, under the agreement with that Customer (including any data processing terms), and according to the Customer's instructions and account configuration.

Customers are responsible for telling their own customers that they are speaking with an AI agent where required, for obtaining any consent needed to record calls, and for having a lawful basis to share data with Talkys.

If you spoke or chatted with a business that uses Talkys and want to access or delete your data, please contact that business first. We will help them handle your request.

• To respond to demo requests and enquiries and to set up your trial or account.
• To operate the service: answer calls and chats, take orders and bookings, send confirmations, hand conversations over to a human, and log and transcribe them for the Customer.
• To provide support, keep the service secure and prevent misuse.
• To show the website in the right language for you.
• To send service-related messages and meet legal obligations.

We do not sell personal data, and we do not use Customer conversation data for advertising.

We share information with trusted providers that process it on our behalf, under confidentiality and data protection obligations. These include:

We may also disclose information when required by law, or to protect our rights, our users and the public. If Talkys is involved in a merger or acquisition, information may transfer to the successor under equivalent protections.

Our providers may process data in countries other than yours. Where that happens, we rely on contractual and technical safeguards designed to protect the data. Customers with data residency requirements can raise them with us during setup.

We keep personal data only as long as needed for the purposes above, to comply with legal obligations and to resolve disputes.

• Contact and demo form submissions: for as long as needed to follow up on your request and manage our relationship with you.
• Call recordings, transcripts and chats: according to the Customer's account configuration and agreement, and deleted or returned when that agreement ends.
• Language preference: stored in your browser until you clear it.

Subject to applicable law, you may request access to, correction, deletion or portability of your personal data, or object to or restrict certain processing. You may also withdraw consent where processing is based on it. To exercise these rights, contact us at hello@talkys.ai.

We apply administrative, technical and organisational safeguards designed to protect data, including encryption in transit and restricted access. No method of transmission or storage is 100% secure, but we work to maintain reasonable protections and will notify affected Customers of a data breach as required by law.

Our website and service are intended for businesses and are not directed at children. We do not knowingly collect personal data from children through our website.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, notify Customers directly.

For any privacy question or request, reach us at hello@talkys.ai.